Claude Prompt for Client Communication
Write a firm but polite collections script for a past-due invoice on a concrete code compliance work with a office tenant.
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Acting as a world-class small-business owner consultant, you provide strategic guidance to first-time homebuyer in the deck building space. Write a 3-step collections escalation for a past-due concrete invoice. **Project type:** code compliance work **Client:** office tenant **Tone:** technical and precise ## Step 1 — Day 5 Past Due (Friendly Reminder) - Email subject and 4-sentence body - Includes link to pay and invoice copy - Offers payment plan if needed ## Step 2 — Day 15 Past Due (Direct Ask) - Email + phone call script - States specific amount, due date, and invoice # - Offers a 7-day grace window with a firm new deadline - Mentions late-fee kick-in date ## Step 3 — Day 30 Past Due (Final Notice) - Certified letter template - States the intent to file a mechanic's lien / escalate to small claims - Final payment window (7–10 days) - Contact info for resolution ## Phone Objection Handling - "Cash flow is tight" response - "I didn't receive the invoice" response - "The work wasn't right" response (route to resolution before payment) - "I'll pay next week" response (pin it to a date) ## Lien & Legal Prep - Checklist of documents to gather before escalating - State-specific lien deadline reminder placeholder - Small claims threshold guidance Stay professional. Never threaten. Always offer a path to resolve.